1. Who are we?

WHITEWOOD NV/SA is a Belgian company with its registered office at Rue Royale 47, 1000 Brussels (hereafter “WHITEWOOD”).
Our company website www.whitewood.eu and our apps are operated by WHITEWOOD, and, where applicable, by third-party subcontractors under the responsibility of WHITEWOOD.

When we refer to “we” or “our” in this Cookies Policy, we mean WHITEWOOD and any of its affiliates. When we refer to “you” or “your”, we mean any user of WHITEWOOD’s website, app, or services.

Our Data Protection Officer (“DPO”) can be reached by postal mail at: DPO WHITEWOOD, Rue Royale 47, 1000 Brussels, Belgium..

2. About this cookies policy

This Cookies Policy provides information about the different types of cookies and why we use them. The information below is intended to give you a better understanding of what cookies are and what role they play when you visit our website.
Since the end of May 2012, EU law has required all sites that use cookies to inform users and seek their explicit permission to store and retrieve data about their browsing habits.

3. What is a cookie?

A cookie is a small file that is placed on the device used by a visitor to a website to facilitate communication between the visitor’s device (whether a computer, smartphone, video game console, or other device) and the site server. In this limited sense, the cookie acts as a simple ‘witness’ to the website–visitor exchange by storing certain information.

Technological developments have since expanded the purposes of cookies, for example: improving site performance, generating user statistics, remembering preferences, and enabling targeted advertising.

In this broader sense, the term ‘cookie’ refers to all files that store information exchanged between a site and its visitors, whether stored on the visitor's device or on a server. It is in this broader sense that the term is used here.

4. Why do we use cookies?

Cookies help Us improve Our site and provide a better and more personalized service to You, by, for example, storing information about Your preferences and allowing Us to recognize You when you return to Our site. You may refuse to accept cookies by activating the settings of Your internet browser. However, if You select such settings certain parts of Our site may not work or may not work as well.

5. Our use of cookies

a. What information do we collect?

The information we collect may include IP addresses, browser versions, number of visits, the pages you visit, and your viewing preferences. Information about the duration of the cookies we use can be found here.

During any visit to a WHITEWOOD website, the pages you view, along with a cookie, are downloaded to your device. Many websites do this because cookies enable publishers to identify whether a device (and probably its user) has visited the site before. This is done on repeat visits by checking for the cookie left there on the previous visit.

b. How does WHITEWOOD use cookies?

Information supplied by cookies helps us better understand our visitors and improve your user experience. They also help us recognise when you are signed in to your WHITEWOOD account and provide a personalised experience.

c. Third Party Cookies in embedded content on WHITEWOOD pages

During your visits to WHITEWOOD websites, you may encounter embedded content not managed by WHITEWOOD or its contractors — for example, YouTube, Twitter, Facebook, Instagram, Pinterest, Flickr, or iSpringCloud icons. When you visit a page containing such content, you may be served third-party cookies that track your use of WHITEWOOD’s site.

WHITEWOOD does not control the provision of such cookies. You should check the relevant third party’s privacy and cookies policies for more information. Nevertheless, we will always ask your permission before using these third-party cookies.
You can find more information about cookies and how to change your settings at: www.youronlinechoices.eu.

Where WHITEWOOD embeds content from social media or other third-party websites, those sites may use Google Analytics to collect behavioural data for their own purposes. WHITEWOOD does not control this. For more information, see Google’s page “How Google uses data when you use our partners’ sites or apps”: www.google.com/policies/privacy/partners/.

6. Consent to our use of cookies

Most web browsers are set to accept cookies by default. If you prefer not to receive cookies, you can change your browser settings to notify you when cookies are sent or to reject them altogether. To do so, please consult:
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari: https://support.apple.com/kb/PH5042?locale=en_GB

By continuing to browse our site after receiving and accepting our cookie notification, you consent to our use of cookies.
You may withdraw your consent at any time. To restrict or block cookies, use your browser settings. The help function of your browser can guide you. You can also use these settings to remove cookies that have already been installed.

Please note that if you disable cookies, certain functions or parts of our site may become unavailable or may not work as intended.
If you wish to opt out of third-party cookies related to behavioural advertising, visit www.youronlinechoices.eu. Opting out does not mean you will no longer receive online ads; it simply means that the selected companies will no longer tailor ads to your browsing behaviour.

7. Other information collected from web browsers

Your web browser may also provide WHITEWOOD with information about your device, such as your IP address and details about the browser you are using.

If you have any concerns about how we use cookies or respect your preferences, please contact our DPO.

8. Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites requesting that your browsing is not tracked by third parties such as ad networks, social media, or analytics providers. Our websites do not currently respond to DNT requests.

9. Additional information: categories of cookies used on our website:

I. Cookies

A. User experience cookies
Category 1: Strictly Required Cookies

These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you request — such as shopping cart items — cannot be provided. We do not use these cookies to collect information about you for profiling or advertising purposes.

Category 2: Performance Cookies

These cookies collect information about how visitors use our website — for example, which pages are most visited and whether users receive error messages. All information collected is aggregated and therefore anonymous. It is used only to improve how the website works.

Category 3: Functional Cookies

These cookies remember your choices, such as your country, language, or region, to provide an experience tailored to your selections. The information collected by these cookies can be anonymised and cannot track your activity on other websites.

B. Third party cookies

Category 4: Targeting cookies or advertising cookies

These cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit how often you see an ad and to measure its effectiveness. These cookies are usually placed by third-party advertising networks with the website operator’s permission.

Category 5: Social Media Cookies

These cookies allow you to share content from our website on social media platforms such as Pinterest, Facebook, and Twitter. We have no control over these cookies, which may be linked to targeting or advertising activities. Please refer to the relevant social media privacy policies for more details.
Third-party cookies are not used unless you allow them. If you choose not to allow them, we guarantee that any personal data collected by such cookies will not be shared with third parties for their own purposes. However, certain functionalities (e.g. social sharing buttons or embedded videos) may not be available as a result. You can still view such content directly on the third party’s own website or app.

II. Use of Web Beacons

Some of our webpages may contain electronic images called web beacons. Among other things, these allow us to count the number of visitors who view these pages. Web beacons collect only limited information, including a cookie number, the time and date of page viewing, and a description of the page where the beacon resides.
We may also use web beacons provided by third-party advertisers. Normally, these beacons do not contain personally identifiable information and are used solely to measure the effectiveness of marketing campaigns. Where a web beacon is used to collect personal data, it will be treated as a third-party cookie and your prior consent will be required.

10. Changes to our cookies policy

We reserve the right to modify or update this Cookies Policy at any time to reflect best practices or legal changes. We will notify you of any updates by changing the date displayed at the top of this policy.

If you have any questions, please contact: DPO WHITEWOOD, Rue Royale 47, 1000 Brussels, Belgium.